Can Work Load Improve Employee Job Performance? The Role of Employee Voice Behavior and Proactive Personality

• Main Authors: LAI, YI-SYUAN, 賴怡瑄
• Other Authors: YANG, CHUN-CHI
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/e6r9rz

碩士 === 輔仁大學 === 企業管理學系管理學碩士班 === 105 === Nowadays, the environment of competition changes fast and complex. The management has to face the challenge and continue to promote organizational innovation. As a result, the workload of each person becomes heavier. The time spent in the job and the responsibilities are increasing which make employees feel a lot of pressure. This research is based on Conservation of Resources Theory and explores the relationship between Work Load, Job Performance, Employee Voice Behavior and Proactive Personality. When work load is heavier, individuals use voice behavior to improve job performance. When the work load is heavy, how individuals affect job performance through voice behavior. Moreover, this research further explores whether proactive personality would strengthen the extra role of behavior (voice behavior), and improve job performance. The subjects of this research are bank staff. A questionnaire is designed with a reliability and validity scale developed by scholars, and the questionnaire is given in the two stage. In the first stage, the respondent answers according to his/she own situation. After two weeks, the second stage of the paired questionnaire is answered by colleagues. The hypotheses are verified by regression analysis. The following is findings of this study: 1. Work load has a positive impact on job performance. 2. Work load has positive influence on employee voice behavior. 3. Employee voice behavior has positive influence on job performance. 4. Work load affects job performance through employee voice behavior. 5. The proactive personality strengthens the relationship between work load and employee voice behavior. 6. The tendency of proactive personality is stronger, the mediating effect of voice behavior on job load and job performance becomes stronger.