The Effects of Environmental Facilities, Activity Arrangements and Service Quality on Outdoor Education Activities Satisfaction of Elementary School Students

• Main Authors: TSAL, MLNG-JUL, 蔡明瑞
• Other Authors: YEH, TSU-MING
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/8n2bbp

碩士 === 大葉大學 === 休閒事業管理學系碩士在職專班 === 105 === Outdoor education activity has become one of the regular activities in the elementary school. Primary school students’ learning is not confined to the campus any more. It is becoming more important to have the ability to observe the people, the events and the substances of the surroundings. This research aims to investigate the influence of environmental facilities, activity arrangement and service quality of outdoor education activities on the satisfaction of primary school children’s outdoor education activity. Data was collected by the questionnaire from the fifth and sixth grade in one of the Taoyuan primary schools. The scale of questionnaires of environmental facilities, activity arrangement and service quality was conducted to analyze the influence of environmental facilities, activity arrangement and service quality on the satisfaction of outdoor education activities. The researcher sent out 306 questionnaires and 302 valid copies were retrieved. The statistics software, Statistics Package for the Social Sciences (SPSS) was used to analyze the data and test analyses were applied to fit in the research questions. The research findings show that there are partial significant difference in individual background variable of primary school children in environmental facilities, activity arrangement and service quality of outdoor education activities. Environmental facilities and the satisfaction of outdoor education activities are significantly positive correlated; Activity arrangement and satisfaction of outdoor education activity achieve significantly positive correlation; Service quality and satisfaction of outdoor education activity achieve significantly positive correlation. Among the environmental facilities, hardware equipment, environmental sanitation and environmental safety have positively significant influence on the satisfaction of outdoor edcation activities. Among activity arrangements, activity content and schedule arrangement have positively significant influence on the satisfaction of outdoor education activities. Among service quality, the quality of service staff and service offings reach positively significant influence on the satisfaction of outdoor education activities. Among the variables of environmental facilities, activity arrangement and service qualities, activity arrangement affects the satisfaction of outdoor educaiton activities the most.