| Summary: | 碩士 === 中臺科技大學 === 醫療暨健康產業管理系碩士班 === 105 === With the advancement of modern medical technology, some incurable diseases in the past and chronical diseases can now be effectively cured or controlled. In turn, human beings have longer and longer life span. Plus the decreasing birth rate, an aging society gradually forms. Because of the decreasing family members, on average one young person has to take care of five older family members. Therefore, the demand in long-term care institutions is getting desperate. Most people don’t know what the long-term care institution is all about. The service quality and resident satisfaction of long-term care institutions has to be evaluated by professional caregivers. This study is to explore the correlations among caregivers, residents and family of residents.
Study Objective
In the variable of “different background”, identify if there is significant difference in the personality traits of the caregivers in long-term care institutions.
In the variable of “different background”, identify if there is significant difference in the attitude and relationship between the caregivers and the residents in the long-term care institutions.
Of different long-term care institutions, identify if there is correlation between the personality traits of the caregivers and the residents’ attitude toward the caregivers.
Study Methods
This study adopted Purposive Sampling for data collection. The caregivers, residents and family of residents of nine long-term care institutions in Taichung City were the subjects of this study. The Big Five personality traits scale was used to investigate the personality traits of caregivers (Cronbach’s α=0.84) and the job satisfaction of caregivers (Cronbach’s α=0.75). In addition, four-dimension scale was used to investigate the satisfaction of residents and their family toward the long-term care institutions (Cronbach’s α=0.89). To maintain the objectivity of this study, the questionnaires were done through one-on-one face-to-face interview and let the respondents determine their answers. A total of 112 questionnaires investigating the personality traits of caregivers were completed and of which 109 questionnaires were valid (response rate 97.3%). And, a total 148 questionnaires investigating the satisfaction of residents and their family were completed and of which 142 questionnaires were valid (response rate 95.94%). The questionnaire survey was carried out from September 1 to November 30 2016. SPSS Statistic 20.0 was used to perform descriptive statistics analysis, independent-sample t test and one way analysis of variance on the data collected.
Study Results
In the Big Five personality traits of the investigated caregivers, the factor of neuroticism (p=0.05) as well as the factor of openness (p=0.04) showed significant difference. In the service satisfaction of the investigated residents and their family, the dimension of demand (p=0.04) as well the dimension of security (p=0.03) showed significant difference. There was correction between the job satisfaction of the caregivers and the satisfaction of the residents and their family toward the caregivers’ service.
Conclusion
There was correlation between the Big Five personality traits of the caregivers and the service satisfaction of the residents and their family. The better personality traits the caregivers had, the higher the service satisfaction the residents and their family had. In other words, the service quality of long-term care institutions was highly related to the personality traits of their caregivers.
Keywords：caregiver, personality trait, resident relationship, long-term care institution.
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