A Study of the Relationships among Nursing Staffs’ Workload, Job Burnout and Quality of Life in Taichung City Health Center

• Main Authors: CHEN, HSUAN-HSIU, 陳萱秀
• Other Authors: HO, CHIN-CHIH
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/p7x4k8

碩士 === 中臺科技大學 === 醫療暨健康產業管理系碩士班 === 105 === Abstract Purpose: Changes in social settings and the medical environment makes the workload of community health workers also change. The reason which cause the increase of growing cases for health personnel business, are such as the inappropriate feedback and stress relief, and these lead to emotional disorders and ignore the phenomenon of humanity. All these factors result in the differences of life quality and thus affect the physical and mental health. Therefore, our aim of study is to investigate the relationship between the workload, job burnout and quality of life of nursing staffs working in Taichung City. These data provide useful information and strategies for health care decision-making authority. Methods: The questionnaire was divided into four parts: the basic information settings, the workload, the job burnout and quality of life. The arms were compared with our control groups by using SPSS 17.0 for Windows. Results: Our subjects were 36 to 40 years old, married, with working experience from 1 to 5 years, holding nursing degree of college university and working as professional nurses, non-supervisor status, in metropolitan area. 2. The nurses of younger age complained more about the services they provided with the job burnout . 3. The married nurses had higher total score on quality of life and social relationship than unmarried ones. 4. The nurses with younger experience had larger workload, job burnout on the service they provided but with better total score on life quality and facet on social relationship. 5. We found out that the higher degrees of education they held, the larger workload, under higher job burden but with better life quality and all three facets about physical, psychological, and environmental issues. 6. All official staff held larger total scores on job burnout, work and personal facets than informal staff. But the facet for supervisors about services provided that cause job burnout was lesser than non-supervisors. The supervisors owns better life quality and the two facets about physical and psychological issues. 7. The nurses working in the metropolitan area are of significantly higher scores on workload, job burnout and quality of life than nurses working in the rural area. 8. There was a significant positive correlation between workload and job burnout, but of no significant correlation with life quality. It also showed negative correlation between job burnout and life quality. 9. The workload and job burnout showed a predictive value on life quality. Conclusion: The workload of community health nurses was very heavy. It caused job burnout and affected their life quality, especially for the nurses in metropolitan area who were under large burden on workload and job burnout than the nurses working in rural areas, and also the younger nurses and the nurses with less experience also showed larger workload. We suggest our government authority administratives could adjust enough manpower requirements with resource redistribution and establish all standardized operating procedures, but also the reinforcement about the roles on the functions about community health nurses. All these strategies help improve the working environment and life quality of all community health nurses.