The Development Trajectory of Customer Relationship Management Literature

The Development Trajectory of Customer Relationship Management Literature

碩士 === 元智大學 === 經營管理碩士班(企業管理與服務科學學程) === 104 === This study collects the literature of customer relationship management from Web of Science (WOS) database and adopts the main path analysis to explore the development trajectory of customer relationship management. We use the Global Key-Route main pat...

Full description

Bibliographic Details
Main Authors:	Chih-Yang Kao, 高智洋
Other Authors:	Yu-Yang Lu
Format:	Others
Language:	zh-TW
Published:	2016
Online Access:	http://ndltd.ncl.edu.tw/handle/63028954717595715725

Similar Items

The Development Trajectory of Project Management Literature
by: Wei-Shan Lai, et al.

A related research of staff perception of organizational transform andattitude - an example of the United Daily News in response to digital convergence
by: Kao Chih-Hsiang, et al.
Published: (2011)

The Development Trajectory of Diversification Literature
by: Hsin-Hui Wang, et al.

Does Franchisor’s Relationship Behaviors Really Matter in Franchisees’Trust and Commitment Toward Franchisor?
by: Chih-Yang Wen, et al.
Published: (2011)

Research on the Relationship among Labor Outsourcing Management, Job Satisfaction and Custom Satisfaction of Terminal in Kaohsiung Harbour---The Perspective of YANGMING、OOCL、HANJIN
by: Kao,Chih-Cheng, et al.
Published: (2009)

Applying data mining technique in customer relationship management – taking an outdoor retailer as an example
by: Yu-Ting Kao, et al.
Published: (2010)

A Study of Using the Data Mining Techniques on Customer Relationship Management for Financial Organization
by: Hsin-ying Kao, et al.
Published: (2006)

The Development Trajectory of Virtual Reality Literature
by: Chiao-Fang Lee, et al.
Published: (2017)

Business Performance effected by the factors of IT Technology, Organizational Contingency, Business Process under the viewpoint of Customer Relationship Management
by: Li Kao, et al.
Published: (2005)

A Study of the Impact on Customer Loyalty and Intent to Repurchase of Customer Relationship Quality
by: Wan-Hui Kao, et al.
Published: (2009)

The Relationship Between Service Quality , Customer Satisfaction and Customer Loyalty: The Case of Journey Kaffe
by: KAO PO-YIN, et al.
Published: (2013)

Data quality in customer relationship management (CRM): Literature review
by: Petrović Marijana
Published: (2020-01-01)

A Study of the Relationships among Multinational Enterprises Employees’ Psychological Empowerment,Job Satisfaction and Customer Satisfaction
by: KAO,CHIH-HSUAN, et al.
Published: (2013)

Customer Relationship Management and Recent Developments
by: Noel Yee-Man Siu
Published: (2016-07-01)

Mining Customer Knowledge for New Product Development and Customer Relationship Management
by: Min-Yi Deng, et al.
Published: (2006)

An Empirical Research of the Relationships between Customer Centricity, Switching Cost and Customer Loyalty: A Case Study on the International Express
by: Szu-Wei Kao, et al.
Published: (2010)

The Supporting of Information Technology to the Mechanisms of Customer Service Management
by: Kao, Chia-Hung, et al.

Dynamic Object Detection and Trajectory in Video
by: Hung-Lin Kao, et al.
Published: (2015)

Features of the Development Strategy Customer Relationship Management
by: I. M. Gurova
Published: (2017-07-01)

DEVELOPMENT STRATEGIES FOR CUSTOMER RELATIONSHIP MANAGEMENT SOLUTIONS
by: Angela Daniel, et al.
Published: (2003-01-01)

Legal Relationship between Banks and Customers and Bank’s Duty of Disclosure in Bancassurance
by: Kao Han-tsen, et al.
Published: (2013)

A Study of Customer-oriented Service at Reginal Civil Service Development Institute –The Example of the Customer Satisfaction
by: Kao Meng-Ching, et al.
Published: (2005)

The study on the establishment of bank customer contribution measurement and management strategy
by: Hui-fang Kao, et al.
Published: (2008)

The Research of the Relationship between Corporate Image,Service Quality, Perceived Value, Customer Satisfaction ,and Customer Loyalty：An Example of the Colatour-Japan Line
by: Chieh-HsiangKao, et al.
Published: (2014)

Autoethnography and Netnography of an Information Management graduate participating in his Virtual Community
by: Jhih-yang Kong, et al.
Published: (2013)

Application of Customer Relationship Management to Marketing and Sales
by: Chien-Chih Wang, et al.
Published: (2004)

Relationship of Service Quality and Customer Loyalty — A Case on Eastern TV Shopping
by: Kao cheng-wan, et al.
Published: (2006)

The Moderating Effect of Locus-of-Control on the Relationship between Service Quality and Customer Satisfaction
by: PU-JUI KAO, et al.
Published: (2007)

The Source of Customer Knowledge and the Activities of Customer Relationship Management in the Department Store
by: Yang-Ting Yang, et al.
Published: (2006)

Customer Relationship Management and IT
Published: (2020)

The Impacts of Telemarketing System Development on Customer Relationship Management
by: HSIN-JEN SHIH, et al.
Published: (2010)

People-Driven Processes in Customer Relationship Management
by: Chen,Chih-Hsiang, et al.
Published: (2007)

A Study on Relationships among Customer Relationship Management, Customer Satisfaction, and Customer Loyalty – Financial Consultants as the Example
by: YANG HSUI HUI, et al.
Published: (2009)

The effect of customer relationship management process on customer relationship management performance—be moderated by knowledge management
by: Lin, Yu-Ju, et al.
Published: (2006)

The impact of customer relationship management on finance service development
by: Vytautas Sūdžius
Published: (2007-09-01)

The Effect of Customer Relationship Management on Relationship Benefit and Customer Loyalty: The Customer Assessment Approach
by: Chiou-Shia Su, et al.
Published: (2006)

The Case Study of B2C Enterprises’Customer Relationship Management
by: Lu Kao Yufeng, et al.
Published: (2005)

Managing Customer Relationships by Customer Demographics and Personalities
by: Yu Wen Chiu, et al.
Published: (2011)

Customer Relationship Orientation, Customer Knowledge Management and Customer Relationship Management Performance: The Moderating Effect of Environment Effects
by: Tzu-Ting Chang, et al.
Published: (2011)

The Research of Customer Relationship Management Strategies on Automation Industry
by: Yueh-Chih Lin, et al.
Published: (2019)