| Summary: | 碩士 === 國立雲林科技大學 === 工業工程與管理系 === 104 === Abstract
Recently, every business unit outsourced their operational work to reduce operational cost. Due to the fact the dispatched worker is not the formal employee, the related welfare of them is good enough compare to formal employee. Thus, create high working stress for dispatched worked, and influence their job retention rate. According to the research, excessive high working stress and turnover rate are huge hidden cost of business. Right now, there are a lots of dispatched worker in Taiwan, and the existence of dispatched worker is to facilitate medical institution for taking good care of patient, and other related supporting things. As the result, the high turnover rate of dispatched worker will reduce the medical caring level as well as increase the medical cost. Within those years, a lots of hospitals outsourced part of their job to dispatched worked, which trigger some problems for hospitals and dispatched worker. This research first though observe the dispatched worker on the spot, later check the related studies for developing the “working stress and retention willing “questionnaire, found out the individual factor and retention willing are not obvious factor, finally, with the qualitative interview, found out the work indecency, work load and relationship with colleagues can gradually balance as the work experience gained. However, the work indecency, devotion to work, organization commitment, retention will, those factors mainly depend on the working environment, and individual factor. 6 dispatched worker being interviewed are really fit into the hospital environment, and satisfied with the work, only slight unsatisfied with working inputs and outs ratio. As the result, the relationship with colleagues is the main factor whether those dispatched worked will retain in this job, second is the individual working system and family factor.
Key word: dispatch , working stress, retention will
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