Factors that Explain Public Service Motivation: A Study of Public Servants at Taipei City Government

• Main Authors: Yu-Jhang Lin, 林昱彰
• Other Authors: Wan-Ling Huang
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/m6bp3u

碩士 === 淡江大學 === 公共行政學系公共政策碩士班 === 104 === Public Service Motivation (PSM) is the motivation that drives people to show their dedication to self-sacrifice and to devote themselves on something that is helpful for others and social welfare. PSM can enhance organizational commitment, job performance, job satisfaction and public servants'' willingness to work hard (Crewson, 1997; Vandenabble, 2009; Kim, 2005; Taylor, 2007). Accordingly, PSM is valuable and important for further research. Most existing research for PSM focuses on measurement and influence of PSM, while little research investigates explantory factors of PSM. Even though some authors identified the factors that may explain PSM, they have not achieved a consensus conclusion. Moreover, the research for PSM in Taiwan is still in an embryonic stage, and thereby more studies on the development of PSM in Taiwan are needed. This resrarch thus aims to analzye the factors that explain PSM of public servants at Taipei City Government. The finding shows that public servants at Taipei City Government have above average level of PSM. In addition, political ideology, training for spirit of service, age, performance-contingent rewards, publicness of job content, volunteer experience, family socialization and manager position are significant factors that can exaplin PSM. The research finding provides implication for future reform of civil service human resources management system in Taiwan.