Investigation of Call Center Innovation with Smart Robot- A Case Study of Budget Airline
碩士 === 國立臺北科技大學 === 工業工程與管理系EMBA班 === 104 === Intense competition in the aerospace industry is growing under economic development and the aroused consumer awareness. Airlines establish their call centers to raise the quality and satisfaction of customer services. However, the investment of a call ce...
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| Format: | Others |
| Online Access: | http://ndltd.ncl.edu.tw/handle/gj3a4a |