| Summary: | 碩士 === 東海大學 === 工業工程與經營資訊學系 === 104 === The proportion of middle-aged people and elderly people is growing rapid. Perfect medical and telecare system can reduce pressure of middle-aged people and social medical cost. As mentioned above, telecare is playing an important role. This research uses user experience, user journey map and questionnaire. It probes the people who aged between thirty-five years old and sixty-five years old. It can find the user experience of telecare system and effect factors.
This research analyzed thirty-two people from Taipei, Taichung and Tainan by convenience sampling. According to the questionnaire, there are two results. The first, performance expectancy and effort expectancy factors have significant effect on behavior intention factors. The second, error and memorability factors have significant effect on satisfaction factors.
According to questionnaire and user journey map results, this research suggests three points. The first, promoting the whole society cognition for telecare system would improve user behavior and behavior intention. The second, improving mode operation, people would raise the satisfaction of telecare system. The third, currently, telecare system is lacking of technique and too much data types cannot be measured, therefore, this research suggests they must research and development more simple measuring devices to support telecare system.
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