Use Expert Interviews to Reception Counter of Standard Operating Procedures

• Main Authors: Lin, Chen-An, 林辰安
• Other Authors: Lee, Ming-Rong
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/97347931355854980612

碩士 === 亞洲大學 === 休閒與遊憩管理學系碩士在職專班 === 104 === Tourist Hotel management should be how to improve service quality, and establish a good relationship of trust with customers, and enhance customer wishes in the future re-consumption. Tourist Hotel business how to break the siege of the huge business opportunities in the tourist hotel market, in addition to active care customer needs, providing quality service quality, as well as software and hardware equipment, such as upgrading the hotel. The main purpose of this study tour to the hotel receptionist to discuss the case, the use of expert interviews the way, with the hotel counter staff and executives in discussions on the status of the reception counter processes, and build receptionist standard operating procedures, and make related response measures and prospects for the future strategies. Because of the multitude receptionist job project, this study for the individual guest register and individual job Check job two, to develop standard operating procedures. Although developed but still need regular updating standard operating procedures, standard operating procedures because it is over time, the purpose of change should be developed in accordance with standard operating procedures good after a period of time, it is necessary according to the limits of existing resources constantly updated and standard operating procedures to ensure that will not become obsolete or inadequate.