Explore the International Tourist Hotel in Project Management Team After the Departure of the Service Quality Gap

• Main Authors: Yu, Shih-Ping, 游詩萍
• Other Authors: Hsu, Chang-Hsien
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/22331728749245458427

碩士 === 亞洲大學 === 經營管理學系 === 104 === In recent years, with economic development, national income increase, implementation of two-day weekend, plus sightseeing abroad continue to simplify procedures for the international tourist market strong sales. I This study attempts to be associated service quality literature review, through the Analytic Hierarchy Process to identify international tourist hotels in the project management team after the expiration of leave, caused by the service quality gap,, which is the service provider's expertise. When quality assurance service discovery, service quality gap to have expertise. This result for the project management team after leaving the relatively new management expertise more inadequate, when the new management knowledge or relatively new services to market, new management may not be able to take over instantly absorb innovation related professional services know how. Proposed for the fall of service quality improvement proposals, international tourist hotels as a reference of service.