Use KANO Model Quality of Service in the International Tourist Hotel
碩士 === 亞洲大學 === 國際企業學系 === 104 === For general consumers, the pursuit of high-quality services, is the most important trends in consumer demand for the hotel industry, probably because employees and customers in service quality expectations and actual service performance, since its degree of importa...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/49270934361487745246 |