The Relationship Between Employee's Selection & Training and Employee Morale and its Moderating Effect of Personnel System

• Main Authors: Peng, Hsiang-Yi, 彭祥溢
• Other Authors: Lin, Tsai-Mei
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/77324408120316265036

博士 === 中國文化大學 === 國際企業管理學系 === 104 === 　　Based on the historical review, the majority that due to the favorable selection on the flight attendant, followed with the quality training, the working force must be with high employee morale which brings the passenger with good satisfaction. Of what review, the personnel system in on studying for how it affects the employee morale is discussed less. If the effect of the performance is remained at the same, however, owing to the nationality as result in the difference of wage payment and the promotion, the employee morale as well as the impact of the entire revenue are the focal points of this research. 　　This survey is done of Jan 1, 2015 to Feb 15, 2015 in which 489 questionnaires are collected from cabin crew of Taiwanese, Japanese and Thai at China Airlines, and of Taiwanese at EVA Air. 　　The empirical study found that the relationship between the employee's selection & training and the employee morale ( job involvement and organizational identification) is in positive association. The personnel system has moderating effect on the relationship between employee's selection & training and employee morale. The nationality also leads to the different benefit. Therefore, it leads to lower job involvement and organizational identification for expatriate cabin crew. 　　Airlines should maintain the spirit of the management philosophy of peace culture for its operation when managing employees from different nationalities. By using the cross-culture devotion, upbringing the international cooperation and as last the corporate can share and enjoy the fruitful accomplishments.