| Summary: | 博士 === 國立臺灣科技大學 === 管理研究所 === 104 === A better-performing project gains more subsequent businesses. Many organizations worldwide apply an Earned value management (EVM) system to monitor and control their projects' performance. However, a successful EVM application requires handling multiple inter-influenced criteria with feedback effects for decision-makings and continuous improvements throughout the application life cycle. The conventional decision approaches assume preferences between criteria are independent and put their focuses on decision-makings. This study employs a hybrid multiple criteria decision making (HMCDM) method to devise a novel procedure to fulfil the deficiencies. The proposed procedure enables to evaluate inter-influence effects and gap indices among criteria/dimensions/alternatives, and then systemize the evaluation results in a context of influential network relation map (INRM). The INRM provides managers with visual information to find a route in making application decisions, while identifying critical gaps for continuous improvements. A numerical example is presented to illustrate the applicability of the proposed procedure. The results show that by employing the HMCDM method, the proposed procedure can provide organizations with a foundation to ensure that the aspired EVM application outcomes are achieved at different levels within an organization.
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