Using KANO two-dimensional quality model to investigate smart cities strategies- Taichung City as an example

• Main Authors: Kun-Da Lu, 呂坤達
• Other Authors: Yi-Kai Juan
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/7jpc87

碩士 === 國立臺灣科技大學 === 建築系 === 104 === As the time of high technology industry develops swiftly(comes toward), it is expected that a city will increase its population rapidly in the future. The climate is progressively getting more severe than before. As a result, it is obvious that the infrastructure is recently regarded as (is highly valued as)an important part within a city. The scheme and development of “Smart City” becomes a final goal pursued by global cities. In 2008, Samuel Palmisano, the CEO of IBM(International Business Machines Corporation), has raised an idea of “Smart Earth”—a notion of applying intelligent skills to every aspects of our daily life. Besides uniting IT(Information Technology) industry into city`s infrastructure, it is quite necessary that we have to well connect and combine all industries with the city infrastructure. Consequently, all industries as well as the infrastructure in the city would be modernized and innovated by introducing this certain management. People all over the world has raised a relevant issue over the development of an intelligent city(Smart City). In the last analysis, it follows that the development of a Smart City in Taiwan. When we have a great number of analyzed information and a well-organized analytical system to help the municipal administration to solve problems. and when the government simultaneously take the demand of the citizen. The following discussion is based on the developing categories of a “Smart City” which is an idea raised by IBM, and the content can be divided into eight major parts such as public safety, administrative management, architecture, infrastructure, transportation, education, intelligent health care, social service, etc. In addition, the following essay takes Taichung City as an example, and the implementation has been carried out by using all kinds of strategies with the Kano Model. Through the analysis of Kano Model, we can know more about the satisfaction(responses) from the citizen, and it shows whether the policy(strategy) implemented by the municipal administration is applicable or not. The analysis efficiently provides the municipal administration to make preliminary decisions, and it also satisfies a citizen's basic demand on the development of the city. In view of the promotion of Smart City is spreading worldwide, this research aims to put forward suggestions for improvement on the plan applied by the city government or some designs(ideas) derived from the team of IBM. At the present stage, the Taichung City Government has a variety of visions and strategies on the development of Smart City, yet rarely does the public requests to understand this regarding field. Therefore, we can take account of the demand and the anticipation from the citizen as a reference during the designing process so as to find out and improve the current problems and limitations on the development of Taichung City. At present, Taichung City is in a state of developing city. Through reading the following research, we can understand the potential of Taichung City and it helps to popularize the conception of Smart City—a cognition which is not only conceived by experts or applied on the computer system anymore—to the citizens.