A Study of Airport Self-Service, Fast Travel and Technology Acceptance Model

• Main Authors: Hung, Hsuan-Ching, 洪瑄璟
• Other Authors: Wang, Wen-Hung
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/37861746105921338092

碩士 === 國立臺灣海洋大學 === 航運管理學系 === 104 === In order to provide an easy and stress-free international travel experience, airports had adopted numerous automatic process and facilities to enhance the operational speed of customer clearance, document scanning, and the convenience of passengers. Based on International Air Transport Association (IATA)’s six major areas of airport self-service options for fast travel, this study investigates the effects of fast travel options on international passengers’ behavioral intention to adopt these self-service technology. The data was collected from Taiwan Taoyuan International Airport, with 750 questionnaires sent out, 618 received and 582 worked effectively. The data were verified and analyzed via structural equation model. Analytic results, discussions, contributions and implications will be discussed. This study may be of importance in explaining the influence of airport self-service on air passenger’s fast travel experience.