| Summary: | 碩士 === 國立臺灣海洋大學 === 航運管理學系 === 104 === The purpose of the research is to explore the associations among performance evaluation criteria, system trust, leader-member relationship and work involvement.
Questionnaires were sent to employees in the financial sector, during the period from December 2015 to March 2016, we issued a total of 170 questionnaires, 165 copies were collected and 160 samples are valid, which yielded 94.12% applicable rate. The returned questionnaires were analyzed by descriptive statistics analysis, exploratory factor analysis, reliability analysis, correlation analysis and regression analysis.
Major findings are as follows:
1. Performance criteria have a significant impact on institutional trust. This means that if employees can more fully understand why these performance indicators set guidelines, or more able to grasp the information to improve performance, the employees will trust the system performance was a positive relationship; when the performance criteria and the relevance of the higher personal efforts help improve confidence in the performance of the system.
2. Institutional trust will significantly affect the leader-member relationship. This means that if the employees for the higher degree of trust in the performance of the system, then make the leader-member relationship was positive relationship.
3. Institutional trust will significantly affect work involvement. This means that if the employees for the higher degree of trust in the performance of the system, it will work engagement was positive relationship.
4. The mediating effects performance in institutional trust on performance evaluation criteria, leader-member relationship and work involvement are also verified.
Based on the findings of the research, some recommendations were provided for the reference of a financial industry and future research.
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