| Summary: | 碩士 === 國立臺灣師範大學 === 社會工作學研究所 === 104 === The child and youth protection service is an important field in social work. In this field, it is known that social workers have a lot of negative experiences, such as emotional labor, vicarious traumatization and risk of personal safety, which are influenced by long working hours, a heavy caseload and working under great stress. However, a number of social workers still intend to work in the child and youth protection service. What are the positive practical experiences to encourage them to continue working in the field? The aim of this study was to describe the process of social workers’ practical experiences, explore how to transform the negative practical experiences into positive by social workers, and examine what the positive practical experiences of social workers have in the child and youth protection service.
Qualitative data were gathered via in-depth interviews with seven social workers who were collected by purposive sampling in the child and youth protection service. Using thematic analysis method analyzed the data. This research results present as follows:
1.The seven social workers’ practical experience in the child and youth protection service.
2.The process of social workers transform the negative practical experiences into positive, including social workers are at a loss in working, reform the progress of work, make a recovery by individual, family and organizational resources as well as move forward beyond the negative practical experiences.
3.In the child and youth protection service, social workers have the positive practical experiences including positive personal positive traits, service cases experiences and family, organizational as well as environmental supports.
According to the research results, practical recommendations in the child and youth protection service as follows:
1.At the personal level, social workers should care about self-care, continuous learning, to maintain the social support networks, to move forward beyond the negative practical experiences and find the positive practical experiences.
2.At the organizational level, organizations should provide social workers with effective employee training, a flexible supervision, a positive working atmosphere and private employee assistance programs.
3.At the institutional level, social work field should be concerned about social work educations and build a magnet positive working environment.
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