A Study on Relationships among Empowerment, Positive Psychological Capital and Organizational Citizenship Behavior of Civil Servants in Financial Supervisory Commission

• Main Authors: Yang, You-Min, 楊幼敏
• Other Authors: Lee, Lung-Sheng
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/unm748

碩士 === 國立臺灣師範大學 === 科技應用與人力資源發展學系 === 104 === With social change and public opinion rising rapidly, the public can examine public service performance through various information sources. Civil servants are not only required by job descriptions but also expected to demonstrate their spontaneous behaviors to benefit their organizations to improve the efficiency and quality of service for the citizens. Therefore, civil servants’ enormous pressure and challenges should not be neglected. This study investigates the mediating effect of positive psychological capital between empowerment and organizational citizenship behavior of the civil servants in Financial Supervisory Commission. In 2016, from March to May, the 427 valid questionnaires via convenience sampling were collected. Consequently, the following findings are obtained: (1) Empowerment and organizational citizenship behavior are positively correlated; (2) Empowerment and positive psychological capital are positively correlated; (3) Positive psychological capital and organizational citizenship behavior are positively correlated and (4) Positive psychological capital partially mediates the relationship between empowerment and organizational citizenship behavior. Therefore simutaneously, it is suggested that Financial Supervisory Commission should enhance empowerment and positive psychological capital of civil servants, to encourage them to demonstrate organizational citizenship behavior.