| Summary: | 碩士 === 國立清華大學 === 工業工程與工程管理學系碩士在職專班 === 104 === The purpose of this study is to identify the key third-party calibration laboratory selection criteria for the semiconductor assembly and test company in Taiwan. Literature on calibration laboratory selection, that considers several matters such as professionalism, calibration fee, uncertainty, are relatively limited. However, both international standards and company’s customers have required that all gauges, measuring instrument should provide calibration activity record to provide evidence of conformity to product requirement.
The value of this research provides a systematic laboratory selection model. Initially, identifying the critical criteria and classifying the quality attribute by the fuzzy Delphi method and Fuzzy Kano model separately. In the second phase, calculate the important weight of criteria by the AHP. Finally, ranking qualified calibration laboratory by the VIKOR. Creating a procurement contract with a filtered and qualified calibration laboratory to reduce the annual calibration cost. In addition, it not only can complete periodic calibration to avoid auditing finding but also ensure the accuracy of instrument to avoid unnecessary customer complaint.
The proposed approach has also been examined by a case study. The research result shows that must-be attribute is the most important criterion group. At the detailed sub-criteria level, instrument capability, specialize knowledge, calibration fee, send and receive service and laboratory management are the top five criteria. Therefore, the decision-makers have shown much concern for accuracy and resolution of standard unit, standard unit maintenance and calibration record, lab staff’s technical and quality management skills, reasonable calibration fee and send/receive service.
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