The Study of the Factors influence mid-level supervisor’s retention in the Tourism Industry in Taiwan

• Main Authors: Felix Wong, 黃萬峰
• Other Authors: Jin-Fung Uen
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/344c5c

碩士 === 國立中山大學 === 人力資源管理研究所 === 104 === The tourism industry is developing in Taiwan and neighboring countries, but the talent loss is serios in Taiwan, it is a study about the fators influence the mid-level supervisor in Taiwanese tourism industry. This study is collected 85 questionnaires, though the Consistency Index (C.I.) and Consistency Ration (C.R.) to verify，there are 48 valid questionnaires and the valid respone rate is 55%，though the Analytic Hierarchy Process (AHP). The result show that：(1) In the analysis of all the mid- level supervisor，the priority weights from high to low is Compensation system、Employee development、social support、Flexible working system and Job characteristics。(2) In the analysis of all the male and female mid- level supervisor，Both male and female’s highest weight is compensation system.(3) In the analysis of the department of General Service、Rooms、Kitchen Staff and Restaurant Service，Both of their highest weight is compensation system.(4) In the analysis of the level of Supervisor、Manager and Asistant Manager, Both of their highest weight is compensation system.(5) In the analysis of the comparison between all the mid-level surpervisor and all different kinds of mid-level surpervisor，Both of their highest weight is compensation system.