Studying on the Use of Director-general Facebook Named National Police Agency that Influences the Polices' Service Burden and Emotional Exhaustion

• Main Authors: Hsien-Sheng Wu, 吳憲聲
• Other Authors: Ming-Chien Hung
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/53877730563047488066

碩士 === 南華大學 === 資訊管理學系 === 104 === 　　In government system, the job of policeman is different from others, the ordinary impression of policeman is that the job is 24 hours full- day works, and this caused policeman reverse life, they have to enforce duties in important holidays and during Chinese year or election period, this belongs to high busy work. 　　With the progress of technology, the development of internet community platform, this creates many convenient communication channels for policeman, they can develop relationship with coworkers and enhance professional knowledge via virtual community to communicate systematically. To understand the policeman’s pressure, this study the use of director-general facebook named National Police Agency that influences the polices’ service burden and emotional exhaustion. This study used convenient sampling and there were 251 valid questionnaires returned through paper questionnaires. The statistic software SPSS and Lisrel were used to approach descriptive statistics, reliability analysis, validity analysis, t test, ANOVA and structural equation modelling. The conclusions are as follows: The use of NPA facebook has significant difference. The use of NPA facebook reveal that policeman has high level emotional exhaustion. The use of NPA facebook reveal that policeman has high level service burden. The high portion of the use of NPA facebook is to understand new regulations and systems. Job pressure has a positive effect on service burden. Job pressure has a positive effect on Emotional exhaustion. Job pressure has a positive effect on the use of NPA facebook. Service burden has a positive effect on emotional exhaustion. Related management implications are discussed in this article as well.