The Effect of Work Stressors on Service Quality : The Mediating Roles of Work Engagement and Burnout
碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 104 === Service quality is considered a competitive weapon in the tourism and hospitality industry. Many studies have shown that work stressor did influence service quality but little research has explored the mechanism between them. The objective of this study is t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4y95k2 |