The Implementation of Unified Communication as a Service: A Case Study of M Company

• Main Authors: Wei-Ting Lin, 林威廷
• Other Authors: T.G Wang
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/u875q5

碩士 === 國立中央大學 === 資訊管理學系在職專班 === 104 === Cloud computing has become one of the hottest topics recently; the global market of cloud service increases average 21.2% annually, and its cost becomes lower when the economies of scale continue to increase. The trigger point has been reached, influencing many companies to adopt cloud services. To get the benefits of reducing costs and operations, how people’s communication behavior will change and how to ensure secured connections when accessing cloud services are the research objectives of this study. This research is based on case study methodology, all analyzed data, which contains current situations and requirements, were collected from user interviews, company’s secondary data and literature. Moreover, topics of data security, cost effectiveness and so on are included and analyzed in the scenario of adopting UCaaS. Based on the results, total operating costs of UC decreased after implementing UCaaS, and hardware cost was even lower when selecting Zoom Rooms as the video conference tool. There are two factors that may influence the adoption of UCaaS. First, reliable network connection is important in a large users’ environment, and second, user experience is another key factor that may influence the success. Finally, the limitation of the results and future research directions are discussed.