| Summary: | 碩士 === 國立中央大學 === 企業管理學系 === 104 === This study investigates how the impact on internal crisis management and employees' attitude through the internal stakeholders' Guanxi ( employees, supervisors, colleagues ) in crisis, and then proposes some suggestions based on the status to improve the quality of company's internal crisis management.
One of Taiwan's traditional manufacturing industries as the subject company for the study. To understand the impact on employees via the internal stakeholders' Guanxi (employees and supervisors, employees and colleagues, employees and company) in crisis, we adopt Naturalistic Inquiry presented by Lincoln and Guba in 1985 to in-deep interviews
According to the research , we can find the following results :
1.The attitude of supervisors have a significant impact on the internal crisis management, and employees' attitude to the crisis mainly affected by supervisors and company.
2.Supervisors and employees awareness of the Guanxi with each other is different , and then they would differ from each other about attitude in crisis.
This study contributes to research in two aspects:
1.This study investigates how to affect the attitude and behavior of employees through the different classes supervisors dealing with the crisis and the attitude of the crisis.
2.This study investigates how to affect internal stakeholders' attitude and response through the stakeholders' awareness of the Guanxi to each other.
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