| Summary: | 碩士 === 國立交通大學 === 工學院工程技術與管理學程 === 104 === With the rising 4G speed and popularization of smart mobile devices, more and more people are taking instant messaging application into business communication, and Enterprise’s information strategy development is also changed from Electronic to Mobilize. However, such changes had become a difficult choice of most enterprises, one side, they wish to increase communication efficiency by using free instant messaging applications, but information security problem of internal confidential information leakage is also rising. On the other side, mobile instant messaging application could bring much efficient management in business operation, management penetration will be more accurate and information will be instantly spread to those personnel need to know; however, current messaging applications on markets are not able to satisfy enterprise demands, therefore, more and more companies has chosen to develop enterprise mobile platform.
This research will take actual case of company, explaining the schedule and plan of enterprise mobile instant messaging platform development and introduction, investigating difficulties encountered during the whole development. Research result shows out, in-house enterprise instant messaging platform could secure information safety and satisfy confidentiality, integrity, and availability. For most of enterprises, this will not only integrate communication platforms, there will be also positive efficiency towards production information handling, management penetration rising, MVPN coverage, and issue discussion. Relatively speaking, this will cause resists from users while some factors reveals such as privacy concerns, data roaming fee increasing, and living quality being affected. Moreover, enterprise instant messaging platform implementation is also an innovation of companies. Not only the participation and supports from high level managements, system applicability, accessibility, and integration are also important factors. At the same time, with good communication and coordination of project team and systematically training, the implementation could be successfully executed.
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