| Summary: | 碩士 === 國立成功大學 === 工業與資訊管理學系碩士在職專班 === 104 === With the rapid development of cloud services, mobile operations, and Information and Communication Technology, international demands for ICT related information are increasing gradually. In this way, the importance of internet application systems raises and thus results in higher difficulty and complexity of application system development. Since it is undoubtedly a tough task for the enterprises to get enough developers with required technical capacity ready, companies would rather adopt outsourcing services. China, with its large population and the advantage of sharing the same language, is able to respond to the software technical manpower needs of Taiwan enterprises more quickly. Therefore, it is valuable to study the improvement and evaluation concerning offshore outsourcing software development program management applied to the practice management of Company H to describe how to accumulate software development knowledge in order to monitor the manpower and schedule, enhance development quality, and then develop a system dynamics model. By adjusting factors of the model (task amount, manpower, production capacity, schedule, efficiency, accuracy, and knowledge management capability) to verify if practical knowledge management methods can truly enhance the effects of offshore outsourcing software program.
This study verifies the feasibility of applying the proposed development model to a small-team program. Finally, the sensitivity analysis and discussion on the simulation results of the generated model are conducted. It can be found that applying different knowledge management methods to different development stages can indeed not only improve and enhance the development quality and program management efficiency, but also reach the allocation balance of manpower and production capacity in 70 weeks. In short, the simulation results done by the system dynamics model indicate that efficient program knowledge transferring can help to solve the program management issues occurring in succession after the offshore program team is established.
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