Servant Leadership, Human Resource Management System and Job Engagement

• Main Authors: Shih-Fang Wei, 魏世芳
• Other Authors: Chih-Hsun Chuang
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/27021437452499732341

碩士 === 國立中興大學 === 高階經理人碩士在職專班 === 104 === Job engagement is a key factor that determines employees’ job performance. Therefore, how to increase employees’ job engagement has been an important issue. With Taiwan service industry being extensive, chain store managers become the key success factor. However, few researches were relevant to managers. Thus, this study targets on managers’ job engagement and focuses on two factors – servant leadership of managers’ superiors and managers’ cognition of human resource management in order to study the relationship between managers’ job engagement and the two factors mentioned above. In addition, to study how human resource management operates between servant leadership and job engagement. Furthermore, to deeply realize the influence of servant leadership and human resource management on managers’ job engagement. The sample of this study consisted of chain store managers of a service industry company. A questionnaire survey was conducted and a total number of 242 valid samples were collected. The result indicates that the two factors mentioned above have positive influence on managers’ job engagement and show an additive effect in combination.