Service Quality Assessment of Home-Delivery Provider Using Kano and IPA Model - A Case Study of President Transnet Corporation

Service Quality Assessment of Home-Delivery Provider Using Kano and IPA Model - A Case Study of President Transnet Corporation

碩士 === 國立政治大學 === 企業管理研究所(MBA學位學程) === 104 === The advancement of Internet technology has resulted in the raise of virtual channel industry, and ultimately prompted the growth of the home-delivery industry. With the continuing growth of its market size, home-delivery providers are facing fierce...

Full description

Bibliographic Details
Main Authors:	Chen, Yi Hsin, 陳懿信
Other Authors:	李易諭
Format:	Others
Language:	zh-TW
Published:	2016
Online Access:	http://ndltd.ncl.edu.tw/handle/b5wtcz

Similar Items

The Study of Business Model of Home Delivery－a Case of President Transnet Corporation
by: Fang, Mao Sheng, et al.
Published: (2012)

The Operating Strategy of A Home-delivery Company:The case of President Transnet Corp.
by: Ming-Yun Lin, et al.
Published: (2013)

Change in Home Delivery Model:Using President Transnet Corp. and Yamato Logistics as Examples
by: HSU,CHI-CHIH, et al.
Published: (2019)

The Competitive Advantage of Home Delivery Industry From The Core Resource Viewpoint.—A Case Study of President Transnet Corporation.
by: Zhang-Jian Liu, et al.
Published: (2009)

Relationships Among Service Quality, Alternative Attractiveness, Satisfaction and Customer Loyalty: Evidences from Chunghwa Post Office and President Transnet Corporation
by: Jyu-yi Sun, et al.
Published: (2014)

Using Kano Model, IPA, and Goal Difficulty to Explore the Improvement Priority of Service Quality Attributes for Home-delivery Logistics
by: LIANG, YA-LAN, et al.
Published: (2019)

The Relationship between Quality of Work Life and Organizational Commitment – A Study of President Transnet
by: Ming-Sheng Hsiao, et al.
Published: (2013)

Applying Kano’s Model and IPA to Explore the Service Quality of Taiwan Railways
by: Yen-Cheng Chen, et al.
Published: (2017)

Combining with QFD, Kano Model and IPA in Service Quality Evaluation
by: Hui-Shan Chang, et al.
Published: (2009)

Apply Kano Model and IPA for Studying the Service Quality of Supermarkets
by: Huang, Chien-Wei, et al.
Published: (2015)

Applying KANO Model and IPA to Improve the Service Quality of a Paternity Restaurant
by: MA, HSIN-YIN, et al.
Published: (2014)

Research on the Application of Kano Model and IPA to the Service Quality of Textbook Publishers
by: CHIANG, MENG-YAO, et al.
Published: (2018)

Applying Kano Model and IPA to Improve Service Quality of Higher Education
by: HUNG, SHU-TING, et al.
Published: (2017)

Combining with IPA and Kano Model in Service Quality of Save &; Safe Supermarket
by: Hao-Jen Hsieh, et al.

Investigating the Transnet foundry quality system
by: Ngwenya, Valentine Lwandile
Published: (2017)

The Analysis of Taiwan Home Stay Quality by Kano Model
by: Tzu-Yi Wang, et al.
Published: (2004)

The service quality evaluation of Mongolian hotels through applying Kano model and IPA
by: Orgilmaa Damdindorj, et al.
Published: (2017)

Integrating Kano model and IPA Into Service Quality of Sunfar 3C Hypermarket
by: Huei-Shan Lin, et al.
Published: (2011)

The service quality evaluation of Mongolian hotels through applying Kano model and IPA
by: Orgilmaa Damdindorj, et al.
Published: (2016)

Applying KANO Model and IPA to Improve Service Quality of Taoyuan International Airport
by: YEH, CHIAO-WEI, et al.
Published: (2019)

Applying Kano-IPA Model to Analyze the Service Quality of Mansion Property Management
by: Ruei-Bin, Pan, et al.
Published: (2013)

Applying IPA analysis and KANO model to evaluate the service quality in leisure and sports
by: Kun-Ci Teng, et al.
Published: (2010)

An Empirical Study of Service Quality, ServiceConvenience, and Customer Satisfaction for Home Delivery Industry by Kano’s Model and Refined Kano’s Model
by: I-Ching Yang, et al.
Published: (2007)

The application of Kano Model and Refined Kano on Service Quality of Individual Coffee Shop
by: LU, YI-JHEN, et al.
Published: (2018)

Applying Kano Model and IPA to Exploring the Administrative Service Quality Of Elementary School in Taichung County
by: Yo-Yi liu, et al.
Published: (2009)

The establishment of an improvement model for pharmaceutical logistics services using Kano-IPA
by: Chen, Po-Han, et al.
Published: (2012)

Applying Kano model and IPA to explore Taiwan hot springs service quality of Beitou
by: SHIH-YING CHANG, et al.
Published: (2012)

The Study on Combining with KANO and IPA to Enhance Tax Accounting Software In Service Quality Evaluation
by: HSi-Liang Chang, et al.
Published: (2014)

A Study on Home-Delivery Distribution Service Quality for Amway Using Kano Model
by: Chia-Wei Wang, et al.
Published: (2008)

A Study on Improvement of Robot Maintenance Quality by Using Kano and IPA - A Case Study of Y Corporation
by: Tung-Yi Lin, et al.
Published: (2014)

Combining with Kano Model and IPA in Service Quality Evaluation of the cheap clothing store-A Case of UNIQLO
by: Ting-Yu Chen, et al.
Published: (2012)

Service Quality Evaluation and Diagnosis for Taoyuan International Airport MRT-Application of IPA-Kano Model
by: YuehLiu, et al.
Published: (2018)

Using the IPA and Kano Model to Evaluate Online-Service Quality of Land Registered Electronic Document
by: Chiu,Su-Hui, et al.
Published: (2014)

A Study on Combined with the Kano model and Improved IPA to Analyze the Service Quality Factors of the Airline
by: Hsu Ho Wen, et al.
Published: (2013)

The Use of Kano Model and IPA in Identifying Cloud Healthcare Service Quality for Taiwanese People’s Needs
by: Kuan-Yu Lai, et al.
Published: (2015)

A service quality evaluation framework based on Kano model, SERVQUAL, and IPA. An empirical study
by: CAYARD,Dimitri Senat, et al.
Published: (2016)

Using Kano and IPA to Investigate Education Service Quality： A University of Technology of Department of Industrial Management
by: Wei-Yang Hsu, et al.
Published: (2015)

A Study on Integration of Taguchi method' s IPA and Kano's Model to improve the Standard hotel Service Quality
by: Hong, Chen-Huang, et al.
Published: (2014)

Identifying Critical Service Quality Attributes For The Frontline Airline Staff：Apply the IPA Model and Kano Model
by: Jia Yan, Hu, et al.
Published: (2010)

The Evaluation of Key Service Quality Factors for Low-Cost Carrier Customers Using IPA and Kano Models
by: CHANG,YU-LING, et al.
Published: (2016)