| Summary: | 碩士 === 國立政治大學 === 社會工作研究所 === 104 === The study aimed to explore the process, and facilitating factors of recovery among social workers in the field of partner abuse. The aspects addressed included the adversities social workers encountered, the recovery experiences and the facilitating factors of recovery. The investigator in depth interviewed eight social workers in NGO. The results are as follows:
1. The results indicated that social workers in the field of partner abuse may encounter four types of work related pressure and frustration : on work、from client、media coverage、and the system of domestic violence. Work related pressure and the frustration include: the gap between expectation and results, the property of domestic violence, work load of case recording and administration; the pressure and the frustration from client includ: lack of motivation for change or receiving services, clients couldn’t make up their mind, client distrust and serious event, and mental disorders. The system related pressure and frustration includ: insufficient social workers, pressure from service network, and the institution review on serious event.
2. The results indicated that social workers may have two types of recovery: work and life. The recovery on work included: reconstruction on their work and clients, changing working model, and reaffirming the value of social work. The recovery on life included: positive power increased, their relationship improved, changing the way of discipling their children and themselves.
3. There are four types of facilitating factors: client, formal resources, unformal resources, and social works. Client related factors includ: clients’ recovery, seeing the power of clients, clients’ feedbacks. Formal resources related factors includ: assistance from the organization, supervision, peer support, the service network, and training. Unformal resources related factors includ: support from family and friends, and spiritual faith. The social works related factors includ: reconstruction, the characteristics of social worker, and self awareness.
4. The process of recovery starts from the “learning stage”,” collide stage” to “growth and recovery stage”. On the growth and recovery stage, the positive energy increased, social workers’ mood would still influenced by external events, and yet could regain peace in a shorter time.
5. The above mentioned facilitating factors of recovery could be useful for planning future employee assistance program. Some suggestions are provided for social workers and NGO.
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