| Summary: | 碩士 === 美和科技大學 === 企業管理系經營管理碩士班 === 104 === Hanoi Department of Information and Communication (hereafter referred as HDIC) which is a specialized agency of Hanoi People’s Committee has legal status, seal, separate account, and under the overall guidance of the People’s Committee, which directs and inspectsthe professional services of the Ministry of Information and Communication.
The primary goal of this study is to determine factors influencing human resource quality at HDIC as the department is now facing with the shortfall in the labor quality in recent years. By examining previous studies, there are some factors extracted, including working environment, leadership support, and training and development. Quantitative research method is deployed with primary data is collected from survey of questionnaire with 170 employees at HDIC. shows that working environment, leadership support, and training and development contribute to 63.2% of changes in human resource quality at HDIC and it is showing through the value of Adjusted R-Square. On the other hand, there are also other factors can explain for changes in human resource quality of HDIC and the other factors can explain for 37.8% of changes accordingly.
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