Expeoring hotel satisfaction and service quality of hotel employee based on Kano model-A case about Tao Garden Hotel
碩士 === 銘傳大學 === 觀光事業學系碩士在職專班 === 104 === In order to improve the service level of Tao Garden Hotel, this study measured the satisfaction of hotel and servie quality of staff based on Kano model. The literature of customer satisfaction, service quality and Kano model were reviewed. Questionnare is us...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/9x29d7 |