The Relationship among Service Experience, Professional Competence, Relationship Quality, and Behavioral Intention – A Study of Visually Impaired Massage On-Site Service

• Main Authors: CHU, SHEN-HSI, 朱勝喜
• Other Authors: TING, KENG-SHENG
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/2d23gs

碩士 === 高苑科技大學 === 經營管理研究所 === 104 === The main purpose of this study was to investigate the relationship between the visually impaired massage service personnel engaged in the process of service experience, professional competence, the quality of the relationship between intention and behavior, this study questionnaire to collect research data by visually impaired masseurs way to government services consumer surveys, using purposive sampling, a total of 250 questionnaires, 229 valid questionnaires, the effective response rate of 91.6%. Using the statistical software package SPSS 22.0 statistical methods of data processing, through the reliability analysis, the sample descriptive statistics, independent samples T test, analysis of variance (ANOVA), Pearson product moment correlation analysis, regression analysis of empirical analysis. The results demonstrated the following: 1. Service experience has significant positive impact on relationship quality. 2. Professional competence have significant positive impact on relationship quality. 3. Relationship quality have significant positive impact on behavioral intention.