Supplier Selection, Buyer Capability and Service Outsourcing Performance

• Main Authors: Chang, Che-Wei, 張哲維
• Other Authors: Hsu, Shu-Kuan
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/2sq5ty

碩士 === 國立高雄應用科技大學 === 人力資源發展系碩士班 === 104 === Due to the rapid growth of service economy, the market has perpetually walked on the path of Professional Service. Service purchasing had become a vital and necessary topic that companies need to face with. Through supplier’s professional competence, buyer companies could lower the cost and obtain the competitive advantage. According to Agency Theory, there is a risk of information asymmetry that exists between the buyers and the service suppliers. The study is based on the signal theory and the resource-based view. It has had the professional competence and corporate reputation as the signal for the suppliers, and has had professional and productive knowledge as a buyer's ability to discern. We use the restaurant and hospitality industry as samples by questionnaires, and sent out totally 252 questionnaires, and finally collected 207 valid samples. The findings in this study show that professional competence and corporate reputation impact positive on performance, and buyer's industry-knowledge and product-knowledge have moderating effects to these relationships. Through professional competence and corporate reputation as index that buyers can predict the service outsourcing performance which can be an important target easily. Also, buyer firm can improve the industry-knowledge and product-knowledge to select service supplier for superior outsourcing performance.