A Study of the Relationship between Personality Traits, Job Competency, Service Quality, Brand Image and Customer Satisfaction – A Case of Health Clubs in Tainan
碩士 === 崑山科技大學 === 企業管理研究所 === 104 === This study aims to verify the associations between professional competency, ser-vice quality, brand image and customer satisfaction in fitness club. We further exam-ines whether the service quality is the mediating variable between “professional com-petency and...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/tzktyd |