| Summary: | 碩士 === 高雄醫學大學 === 醫務管理暨醫療資訊學系碩士班 === 104 === Abstract
Purpose
Long work hours and increasing work-related stress of healthcare professionals can result in poor health condition and lead to burnout. Therefore, this study aims to explore the correlation between the quality of healthcare and the scale of burnout in physicians and nurses, and understand the relevant impact factors.
Methods
A survey adopting the “Occupational Burnout Scale in Chinese” developed by Yawen Chang et al. (2008) and demographic variables was distributed to healthcare professionals in study hospitals. Statistical analyses including descriptive statistical analysis, independent t-test, one-way analysis of variance, and linear regression was performed on the data. A total of 691 valid surveys were collected, and the survey response rate was 92%.
Results
Physicians recorded a personal burnout score of 54.78, work-related burnout score of 48.44, client-related burnout score of 37.14, over-commitment score of 54.42, and total burnout score of 48.41. Nurses recorded a personal burnout score of 58.87, work-related burnout score of 54.97, client-related burnout score of 44.19, over-commitment score of 49.87, and total burnout score of 51.67. Factors such as gender, younger age, job title, service division, longer weekly work hours, frequent occurrences of maximum work hours, and short daily sleep duration influenced the burnout degree of healthcare professionals. It was observed that physician burnout may be related to patient mortality and nurse burnout may be related to the prevalence of patient infection.
III
Recommendations
It is recommended to determine the cause of burnout in those experiencing high degree of burnout and provide assistance in order to prevent burnout among the hospital staff, which in turn ensures the quality of healthcare as well as the staff’s quality of life.
Keywords：physician, nurse, burnout, occupational burnout inventory
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