The role of medical personnel expense of institutional recognition, emotional labor and work performance related research

• Main Authors: SHU-WEN Chang, 張淑芸
• Other Authors: Ying-Ying Lo
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/64195665577438135685

碩士 === 義守大學 === 醫務管理學系 === 104 === Background and Objective: There is an increasing trend of the establishment of the medical institutions with charged medical services recently, especially in the post-natal care centers and medical beauty clinics. Consumers purchase the medical service''s items with their own expense, in addition to the rise of the consumer awareness, the demands for better medical services are much higher than before. Accordingly, this study is to explore the connection among the role identity, relevant emotional labor, job burnout and the working performance of the staff members in the medical institutions with charged services. Tools and Methods: This study is based on the theories proposed by Brotheridge & Lee, Grandey,and Borman & Motowidlo.The dimensions of this study include role identity, emotional labor, job burnout, and job performance. With cross-sectional study design, questionnaire survey was done through purposive sampling method, aimed at the physicians, therapists, nutritionists, cooks, assistants, housekeepers, hairdressers and security workers, etc… at medical institutions with charged medical service in southern region. Results and Conclusion: In this study, 250 questionnaires were distributed, ending up with 209 valid questionnaires parts (89.6%). Recovery rate is up to 93%. SPSS18.0 was used to conduct statistical analysis. The outcome of the data analysis showed role identity is related to emotional labor, and emotional labor can affect job performance and job burnout, but the role identity is not related tojob performance and job burnout.The role of emotional labor has no mediation effect for recognition, job performance and job burnout. Keywords: role identity, emotional labor, job burnout, job performance