| Summary: | 碩士 === 修平科技大學 === 精實生產管理碩士班 === 104 === According to statistical information from Ministry of Economic Affairs and Department of Statistics, up to ROC 105, the turnover of Food and Beverage Industry (Hereinafter referred to as F&B) has accounted for the proportion of the national industry turnover growing year by year. Consequently, the research will focus on this part of subject, and deeply into investigate about business management. Consumption patterns change due to the raise of the national consumption ability, so the restaurant offers meals and service must be more in line with customer value. Nevertheless, the Leisure F&B rarely implement lean management, leading to the Leisure F&B into of threshold is very low and high close down rate of industry.
This research discusses the situation of T restaurant management by case study method. In order to achieve the five major indicators of F&B, this study mainly apply the Lean five steps of James P. Womack and Daniel T. Jones. Clearly define the value of the five major indicators of T Restaurant, in order to make adjustments to meet customer expectations. After the waste is eliminated in the service processes, the current situation of flow service delivery more smoothly and without stagnation, and then T restaurant can more effectively improve customer satisfaction. This study also use SWOT analysis and Causes & Effects Chart to help Lean improvement. Through SWOT analysis, deep discuss the internal strengths and weaknesses, as well as external opportunities and threats, and then develop SO, WO, ST and WT four strategies to improve the direction of T Restaurant. Next use Causes & Effects Chart to find out the T restaurant to reach R&B five major indicators of the cause, it is helpful to implement the lean management into T restaurant. T restaurant after lean improvement, they ply the value of the R&B five major indicators to make the performance significantly growth, including customer visits, customer return rate, turnover, seat turnover rate (turnover rate), customer waiting time and service efficiency. Lean enterprise benefits is absolutely not only limiting the manufacturing field. This study confirmed that lean in the F&B with excellent performance.
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