A Study on Service System Modeling for Service Innovative Development- A Business Case of an Integrative Bookstore

• Main Authors: SRISAI,EKKACHAI, 葉家才
• Other Authors: TUNG,WEI-FENG
• Format: Others
• Language: en_US
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/69541011455206120946

碩士 === 輔仁大學 === 國際創業與經營管理學程碩士在職專班 === 104 === This research is an exploration of a service innovation to analyze an integrative bookstore by using the service science conceptual frameworks. Introduced by IBM research, service science is the study of co-creation that interacts among entities or service systems. Service Science Management Engineering and Design (SSMED) is the research concept and methodology in this study. Service modeling and service design can be analyzed the company’s valuation regarding the co-creation of its resources to generate an innovative business to compete with the prominent online bookstores that are playing an important role to change the entire book industry.