Survey and Framework of Service Design and Service System Innovation

• Main Authors: LIU,BAICHUAN, 劉百川
• Other Authors: CHEN,TZU-LI
• Format: Others
• Language: en_US
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/52228301462442325101

碩士 === 輔仁大學 === 國際創業與經營管理學程碩士在職專班 === 104 === Service design and service system innovation are emergent concepts in the service business industry. More and more businesses are realizing the importance of having a suitable service design and backed by an adequate service system innovation. This paper is a discussion of the main aspects of both service design and service system innovation. Essentially, the paper analyzes the best framework for both service design and service system innovation. Additionally, there are case studies examples provided as a demonstration of how service design and service system innovation can greatly improve the operations of a business in terms of customer experience and satisfaction.