| Summary: | 碩士 === 大葉大學 === 國際企業管理學系碩士在職專班 === 104 === As the society changes, the medical profession gradually changes, and the rise of consumer awareness, resulting in a rapid increase in indirect conflict of healing, the amount of compensation hit record highs, severely affected physician practice behavior and ecology. Faced with these challenges, the doctor's communication skills and social competency are indispensable. At present, Taiwan's medical school, most of then have relevant courses about competency of communication and social, but the physician's communication and social competency did not improve, Instead, there is an increasing trend. The Purpose of this study is to explore physician communication and social competency, the competency of which this feature is important for serving physicians, and wishes to provide the competency of Medicine in the design of the course in accordance with the present study was to investigate the medical practitioner to see the competency of education. By using the questionnaires, the integration of Kano two-dimensional quality characteristics, refined Kano two-dimensional quality mode and CS coefficient mode, to study the 35 practitioners to explore questions of quality factors, it is considered the more important competency and elements to be classified, and then by CS coefficient analyze to improve satisfaction reduce dissatisfaction identify efficiency improvement district.
The results show: namely, nine key elements, four high-value-added elements, three elements of high glamor and nine potential factors, which is the more important goals of the plan to cultivate medical competency elements. Finally, specific recommendations based on research results provide a reference for future planning of Medicine physician competency curriculum and education targets.
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