| Summary: | 碩士 === 大葉大學 === 企業管理學系碩士班 === 104 === ABSTRACT
This paper aims to examine the relationship between Factors Influencing the Employees Satisfaction of Tourism Hotels in Vietnam. In this paper, work satisfaction standard model has been used for evaluation of work satisfaction, Parasuraman, Zeithaml, & Berry (1985, 1988). Fornell et al. (1996) and Oh (2000) models with revision was used for evaluating the satisfaction, and the instrument presented by Cauana, Money, and Berthon (2000) was used for evaluation of employees satisfaction. The focus of this research is hotels in Vietnam, and 100 employees of these hotels were sampled. The results of this paper demonstrate that in all aspects, emplyees’ expectation, are higher than their perceptions of the hotels. In addition, this research findings show that employees satisfaction plays the role of a mediator in the effects of work satisfaction. Moreover, the findings of this study provide tourism professionals in Vietnam with more insight about the idea of TSQ and help them improve the quality of their services. Finally, there are some suggestions for further research.
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