| Summary: | 碩士 === 朝陽科技大學 === 資訊管理系 === 104 === High-tech industry into the era of meager profit, for global layout, each companies use the ERP system to focus on a single platform. in recent years, ERP application is relatively mature, centralized management is a growing trend, however, in addition to the business cycle of overall environment for industrial impact on manpower, the requirements of work experience in information service, and difficulty in recruitment almost fully rendered highly positive correlation, therefore industry strongly demand for talent who develop high value-added products.
Our government actively promote the policy-related activities to enhance innovation development of our industry, in order to improve the industrial environment and enhance industrial competitiveness, it use the plan that cultivating the talent needed for industrial. But, it should be based on the specifications of industry demand for talent to develop competency model, nonetheless there are few ERP related competency model.
Therefore, the purpose of this study hope to explore the major tasks and work content of ERP customer service engineer for the Digiwin Software through a systematic approach, furthermore we use the competency interview of competency analysis method and expert meetings law to construction and validate the competency model of ERP customer service engineer for the Digiwin Software for planning and developing the competency oriented courses of ERP customer service engineer for the Digiwin Software. It can be an important reference for school to handle course in nurturing talent, and ensure the competency guide curriculum quality management system. And then use analysis of ADDIE instructional design model, design and development stage to construct a systematic curriculum, we expect that it can be more in line with the industry professionals requirements of ERP customer service engineer for the Digiwin Software to achieve integrating competency needs of academia and business.
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