The Station Staffs Satisfaction of Personality Traits on Emotional Management and Job Stress of Kaohsiung Rapid Transit Corporation

• Main Authors: TZU-YING WU, 吳姿瑩
• Other Authors: JIAN-SHEN CHEN
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/90673420515813921033

碩士 === 朝陽科技大學 === 保險金融管理系 === 104 === Base on the competitive environment has longer and longer working hours, in which modern people feel higher and higher pressure of work. This research explores personal traits, emotional management and Job stress, all of which form the main structure of this study. There are three main purposes of this study：1. to understand the current status of the personal traits, emotional management and Job stress of MRT station staffs; 2. to grasp the differences among the different control variables involved in the personal traits, emotional management and Job stress of MRT station staffs; 3. to investigate the relevant circumstances of personal traits, emotional management and Job stress of MRT station staffs. This study utilized the method of a questionnaire; its samples were MRT station staffs in Kaohsiung rapid transitcorporation . The total number of viable samples reaching 216. The research tools consisted of "personality trait quality table", "emotional management scales", " Job stress scale ". Data processing was based on statistical methods such as descriptive statistics, one-way anova (one-way analysis of variance), and an analysis of regression to test the research hypothesis and discuss the results one-by-one. This study discovered the following: 1. Personal traits of station staffs had a significant effect on emotional awareness and emotional adjustment of emotional management. 2. Personal traits of station staffs had a significant effect on working pressure, pressure of communication and internal conflict of Job stress. 3. Emotional management of station staffs had a significant effect on workload, pressure of communication and internal conflict of Job stress.. Keywords: personal traits, emotional management and Job stress