E-Service Quality of Service-Oriented Sharing Economy

• Main Authors: Jia-Ying Chang, 張家熒
• Other Authors: Shih-Ming Pi
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/95243737500413966091

碩士 === 中原大學 === 資訊管理研究所 === 104 === Sharing economy service appear, added network and service-oriented characteristic. Use of network platform matching consumers with consumers sharing. In this era, service quality is important. Consumers also benefit from the additional benefits and value. In this research, we use a case of Airbnb. It is a sharing economy service platform. We divided e-service quality to service platform quality, service provider quality and the quality of the service itself. We use survey to research their customer value and satisfaction. The results we found, users use of Airbnb housing they most care about is to get hedonic value. And they are more providers and sharing experience from the service to get the hedonic value. Expecting through this research help for sharing economy services care about. We hope this service quality measurement let sharing economy can sustainable development.