The impact of hospital staff work stress, depression on job satisfaction

• Main Authors: Kuan-Hua Li, 李冠樺
• Other Authors: Ya-Fang Tsai
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/5r8cj3

碩士 === 中山醫學大學 === 醫療產業科技管理學系碩士班 === 104 === Background and Purpose. According to the Ministry of Health and Welfare in 2015, "the status of medical institutions, hospitals and medical services amount statistical analysis", most medical personnel must serve in more patients, work stress and psychological burden may be relatively heavy, job satisfaction may be linked impact. The workload and work stress of hospital administrative staff with the National Health Insurance to enable growing, becoming another kind can not be ignored medical practitioners. For make the hospital staff are willing to put in more work and dedication, reduce depression, improve job satisfaction, and encourage staff to actively advance toward organizational goals, the hospital managers must to careful attention to medical issues. This study will try to find out how to affect between work stress, depression and job satisfaction. Hope to provide hospital operators and managers a more comprehensive and useful information, in order to improve the hospital work environment and hospital staff''s job satisfaction. Methods. This study is a cross-sectional study , using a structured questionnaire to gather information, the questionnaire is divided into "work pressure", "depression", "job satisfaction" and demographic data. Collected data by convenience sample distribution from hospital staff in the central region of Taiwan. Were distributed 350 questionnaires and got 250 valid questionnaires, the effective response rate was 71.4%. The statistical analyzes in this study by using SPSS for Windows 20.0 . Using of descriptive statistics analysis like percentage, minimum, maximum and standard deviation, and inferential statistical analysis like regression analysis, independent-sample T Test and ANOVA. Results. According to this study results, the respondents''s sex in females is 68.8%, level of a university / college education is 81.6%, work department is based by 35.2% of nurses and 34.0% of administrative staff, 54.4% of the respondents work at metropolitan hospitals, 74.4% of the respondents work in direct contact with patients. Most of the respondents in a slight stress or excessive stress, generally have unhappy and negative emotional response, and majority of the respondents (56.0%) have a "close depression or mild depression" symptom. This study found that: When hospital staff in high work stress will be positive impact on depression, when hospital staff have a high degree of depression then their job satisfaction will be relatively low, when hospital staff in high work stress then their job satisfaction will be relatively low. Depression is a intervening variable of the work stress and job satisfaction. Age, religion and department will significantly affect the feelings of work stress. The individual average monthly income will significantly affect the feelings of depression. Others such as gender, marital status, number of children, education, department, seniority, etc. will not affect work stress, depression and job satisfaction. Conclusion. This study hopes to quantify the data in hospital staff''s physical and psychological feeling under the current situation and what difficulties they face. Providing hospital managers a comprehensive and objective reference index, hope to make the hospital staff have a good work emotion, and them able to provide more high quality of medical care. Regardless of any enterprises and medical institutions, the most important core value is "people". Trying to make each hospital category and staff able to show their professional talent, and has a good centripetal force also make high quality and high efficiency medical care. Effort to medical institutions operation and national health.