To Examine the Relationships between Emotional Intelligence and Emotional Reactions among ICU Nurses who Experienced Workplace Violence : Example of a Medical Center in South Taiwan

• Main Authors: Yu Tzu Chieh, 余子潔
• Other Authors: 林俐伶
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/zukw26

碩士 === 長榮大學 === 護理學系碩士班 === 104 === This study aims to explore the workplace violence incidence and the relationship between emotional intelligence and emotional reactions among intensive care unit nurses after experienced workplace violence. The study applied a cross-section correlational design. A total of 248 participants were recruited through a convenience sampling procedure from a medical center in southern Taiwan. Data were collected using a structured self-reported questionnaire. The SPSS for window 19.0 Chinese version was used to conduct data analysis including descriptive statistics, t-test, ANOVA, Chi-square, and the Pearson’s correlation coefficient. The results show that first, the workplace violence prevalence in the intensive care units was 57.7%, in which 90.2% was verbal violence, 42% was physical violence, and 21.7% was threatened behavior. Second, the emotional intelligence was related to the professional clinical ladders and the work seniority significantly. The higher level of the clinical ladder and work seniority had higher level of the emotional intelligence. However, there was no significant difference appears in terms of working units. Third, the emotional reactions were not related to the professional clinical ladders, the work seniority, and working units significantly. Finally, although the study showed that the higher level of the emotional intelligence was, the lower level of emotional reactions the participants had, the relationship between two variables was not statistically significant. Based on the results of this study, recommendations for clinical practices and nursing administrations are proposed. The nursing practice environment should strengthen prevention mechanism in workplace violence, and increase emotional management education. In addition, the nursing administrations should establish circulating systems and the emotional counseling consultative mechanism after workplace violence happened.