| Summary: | 碩士 === 長榮大學 === 醫務管理學系碩士班 === 104 === Tuberculosis(TB) is one of infectious diseases which has long been a huge impair to our folk people and this disease has become a very important issue among the prevention of many contagious diseases. Tuberculosis Case Manager uses case management in addition to helping patients recover from the illness, needs to be evaluated on a regular basis during the course of treatment. With the assessment and available medical resource, the TB managers hope they can make the most effective use for TB patients. For this reason, TB case managers play a very important role in TB treatment. Therefore, this research subjects is TB case managers. To explore their job characteristic affect the emotional labor and job stress in this research.
The research conducted a cross-sectional study in the form of questionnaire survey. Our sample subjects are mainly included some TB Case managers from Taiwan’s area hospitals,district-level hospitals and above,233 in total(area143,regional 169,medical center21).We use convenience sampling sent out 260 questionnaires and took back 157 valid copies,plus 5 uncompledted ones. The effective response rate is 60 percent. After data compilstion, this research adpted the SEM(structural equation modeling) as a statistic method.
Signficant results were as followed：TB case managers have more job characteristics, they can alleviate more pressure. TB case managers are a group of high emotional labor worker, we can reduce the job stress surface by via emotional control. Through surface acting , TB case managers’ job Characteristic will negatively affect their job stress.
This research finds that TB case managers enrich professional knowledge and skills, set goals and personal emotional control. The research suggested the hospital end promotes the staff organizational commitment, care about the staff mood change, and give the right moment counsels. To the health controlling organization suggested information Integration, the enhancement public health unit education and training the positive conformity all levels of healing institute as well as develops the more perfect case control system.
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