The Impacts of Medical Technology Innovation on Service Performance in Healthcare Industry

• Main Authors: Chen,I-Chih, 陳奕智
• Other Authors: Wang, Cheng-Hua
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/40723847034869113524

碩士 === 長榮大學 === 經營管理研究所 === 104 === With the rapid development of quality of life, technology and medicine, the average life expectancy of human beings has been increased. In addition, the world population keeps aging with the gradually lower birth rate, and the new structure of population thus impacts the overall industrial structure. The maturity of medical technology caused higher expectations from nationals to medical service. Hence, medical technology healthcare should be one of the most significant trends in the future, and it is worthwhile to emphasize the significance of service innovations, especially when supplying such a tremendous market. This research took medical personnel from medical system as subjects to conduct questionnaire survey with 193 valid portions recycled. With analysis of descriptive statistics, ANOVA, reliability & validity analysis and SEM (structural equation modeling) through SPSS and AMOS, to test whether the hypotheses hold, the main findings of this research are: 1. Technology-enabled service has positive influence on service performance of healthcare. 2. The influence of technology-enabled service on service performance of healthcare would be impacted by the mediating effect of innovation of medical service.