| Summary: | 碩士 === 淡江大學 === 管理科學學系企業經營碩士在職專班 === 103 === Cloud concept is a hot topic nowadays, relevant cloud storage product is hot shot, and the stability of product quality, is one of the important considerations when customers purchase goods. Since the Total Quality Management (TQM) concept, in all walks of life continue to be fairly widely used, to thereby enhance their competitiveness in the market. So far, Total Quality Management (TQM) has not been a long time, and reduces the value of its existence.
Therefore, this thesis selected RAID professional manufacturer in Taiwan as an object, and collect the accumulated problems of the past nine years that customers feedback data from the period 2005 year to 2014 year a total of 1640 articles, for data analysis.
Then, by the concept of Total Quality Management (TQM), to use Plato and Cause and Effect diagram of quality control techniques for further analyze, and through interviews with relevant personnel to discussion of the status of the case and how the future of the company to reduce customers feedback problems occur, in order to enhance the competitiveness of the products.
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